Shipping Policy

Last Updated: 23/03/2025

Thank you for shopping with 3dcasemakers.com! We are committed to providing you with high-quality, customized products and ensuring a smooth shipping experience. Please review our shipping policy below.

Processing Time

  • This is a custom-made product, so it takes a couple of hours to process.

  • During peak seasons or high-demand periods, processing times may extend slightly. We appreciate your patience.

  • You will receive an email confirmation with tracking information once your order has shipped.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Tracking updates may take up to 24-48 hours to appear.

  • For shipments within Tamil Nadu, we offer free shipping. However, for deliveries to other states, an additional courier charge of ₹100 may apply. We will request the additional charges via WhatsApp."

  • Tamil Nadu: ST Courier
    Other States: Depending on availability

  • If you do not receive your tracking details, please check your spam/junk folder or contact our support team.

Lost or Delayed Shipments

  • If your package is delayed beyond the estimated delivery time, please allow a few extra days before reaching out.

  • If your package is marked as delivered but you did not receive it, please check with neighbors, your local post office, or carrier before contacting us.

  • If your order is lost in transit, we will work with the carrier to resolve the issue.

Returns Due to Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.